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Refund, Cancellation & Subscription Policy

Last updated: March 28, 2026

1. General Policy Statement

All purchases made on recyclr are final and non-refundable, unless explicitly stated otherwise in this policy.

By purchasing any product or subscription on the platform, you acknowledge, agree, and consent to this Refund & Cancellation Policy.

📋 Explicit Consent Requirement

Before completing any purchase, users must explicitly agree by checking:

This checkbox is mandatory and must be checked to proceed with payment.

🔗 Policy Display Before Payment

This policy is prominently displayed:

  • Near the payment button (mandatory disclosure)
  • In checkout flow before payment confirmation
  • As a clickable link in payment summary
  • In order confirmation email

Users must acknowledge they have read and understood this policy before payment processing.

2. No Refund Policy (Core Clause)

⚠️ Strict No-Refund Policy

We do not provide refunds under any circumstances, including but not limited to:

  • Change of mind
  • Lack of usage
  • Dissatisfaction
  • Accidental purchase
  • Failure to cancel before renewal
  • Partial usage of services
  • Technical issues on user's device
  • Misunderstanding of service features

All payments are non-refundable and non-reversible once successfully processed.

3. Subscription Policy (Critical Section)

3.1 No Refunds on Subscriptions

All subscription plans are strictly non-refundable.

Once a subscription is purchased or renewed:

  • It cannot be cancelled for a refund
  • It cannot be prorated
  • It cannot be transferred
  • It cannot be paused

3.2 Continued Access

Users will retain access to the subscription until the end of the paid billing cycle, regardless of usage.

3.3 Auto-Renewal

Subscriptions may automatically renew unless cancelled before the renewal date.

By subscribing, you authorize recurring billing and acknowledge that you are responsible for managing your subscription settings.

3.4 Cancellation of Renewal Only

Users may cancel future renewals only.

Cancellation does not entitle the user to any refund for the current billing period.

4. No Cancellation Policy

Orders and subscriptions cannot be cancelled once confirmed.

Any cancellation request will only apply to future transactions (if applicable) and not current payments.

5. Consumer Protection Compliance (India)

🇮🇳 Alignment with Indian Consumer Protection Laws

Under Consumer Protection Act, 2019 and related principles, we comply with mandatory consumer rights:

Mandatory Refund Circumstances

We must provide refunds in case of:

  • Proven fraud or unauthorized transactions
  • Service not delivered as promised
  • Misrepresentation of product/service
  • Duplicate charges due to technical error

Verification Process

For consumer protection cases:

  • Documentary proof required
  • Investigation timeline: 7-14 days
  • Decision based on evidence
  • Compliance with legal requirements

⚖️ Legal Compliance Note:

This policy is designed to comply with Indian consumer protection laws while maintaining our business model. All refund decisions in consumer protection cases will be made in accordance with applicable laws and regulations.

6. Exception Clause (Legal Compliance)

⚖️ Limited Exception Circumstances

We reserve the sole and absolute right to issue refunds only in the following limited circumstances:

  • Duplicate transactions due to technical error
  • Unauthorized payment verified by investigation
  • Failure of service delivery due to platform fault
  • Proven fraud or misrepresentation
  • Consumer protection claims as per applicable law

👉 Even in such cases:

  • Refund decisions are at our sole discretion (except where mandated by law)
  • Proof and verification may be required
  • Processing timelines may vary (7-14 business days)
  • Consumer protection claims will be handled per legal requirements

7. Chargeback & Dispute Policy

🚫 Chargeback Consequences

Initiating a chargeback without contacting support first may result in:

  • Immediate suspension of account
  • Permanent ban from platform
  • Loss of all access to purchased services
  • Reporting to credit bureaus for fraudulent activity

We reserve the right to contest fraudulent disputes and pursue legal action.

8. User Responsibility

By using the platform, you agree that:

  • You have reviewed all product/service details before purchase
  • You understand the no refund and no cancellation nature of services
  • You are responsible for managing subscription renewals
  • You have read and understood this policy completely
  • You acknowledge that all sales are final

9. Pricing and Payment Errors

In case of pricing errors, we reserve the right to:

  • Cancel the transaction
  • Modify pricing
  • Provide alternative resolution without refund obligation

10. Modifications to Policy

We may update this policy at any time. Continued use of the platform constitutes acceptance of the revised terms.

Material changes will be communicated via email or platform notifications at least 7 days before taking effect.

11. Contact

Billing Support

For any billing concerns, users must contact us through our Contact Us form

Important Notes

  • All refund requests must be submitted within 48 hours of payment
  • We will respond to all inquiries within 5 business days
  • No phone support is available for billing inquiries
  • Decisions are final and binding

Legal Acknowledgment

By making any purchase on recyclr, you acknowledge that you have read, understood, and agree to be bound by this Refund, Cancellation & Subscription Policy.

You acknowledge that all payments are final and non-refundable, and you waive any right to chargebacks or disputes without first contacting our support team.

This policy is legally binding and enforceable under applicable consumer protection and contract laws.